CONTRACT OF PUBLIC OFFER FOR THE PROVISION OF HOTEL SERVICES

This Public Offer Agreement for the provision of hotel services establishes the terms and procedure for the provision of paid accommodation services for individuals (hereinafter referred to as the "GUEST" or "GUEST") by providing rooms (specially equipped rooms) for temporary accommodation, as well as other services related to accommodation, temporary accommodation, catering, entertainment and additional services addressed to an indefinite number of persons within the meaning of the Civil Code of Ukraine (hereinafter referred to as the "Civil Code"): "CUSTOMER" shall mean a natural or legal person, including a tourism entity, who enters into the relevant agreement for the provision of hotel services on behalf of and in favor of the GUEST and makes payment under this agreement (provides guarantees for payment under this agreement), "CONSUMER" - is used in the meaning of an individual who purchases, orders, uses or intends to purchase or order hotel and/or other services offered for his/her own needs), and is a public offer of PRIVATE JOINT STOCK COMPANY "LIVITOURISM" identification code of the legal entity: 02594021, location of the legal entity: 103, Konovaltsia St., Lviv, 79057, Ukraine (hereinafter referred to as the "HOTEL"), the text of which together with the annexes is available on the official website https://hotel-tourist-lviv.com (("CUSTOMER", "CONSUMER" and "GUEST" together referred to as "USER"; "CUSTOMER" and/or "CONSUMER" and/or "GUEST" and/or "GUESTS" on the one hand and "HOTEL" on the other hand, together referred to as "PARTIES" and separately as "PARTY"), to conclude the Agreement on the provision of hotel services (hereinafter referred to as the "AGREEMENT") on the following terms and conditions:

GENERAL PROVISIONS

1.1. This Public Offer defines the terms of the contract in accordance with Art. 641 of the Civil Code of Ukraine and is an official Public Offer addressed to an indefinite number of persons (hereinafter referred to as the "User" or the plural "Users", or the singular "Client" or "Consumer" or the "Consumers", or the singular "Guest" or the plural "Guests"), to conclude an agreement on the provision of accommodation services to the User (provision of a room - a specially equipped room) for temporary residence and on the terms and conditions set forth below.
1.2. Hereinafter in the text of the Public Offer (Agreement), the Hotel and the User are jointly referred to as the "Parties", and each separately as the "Party".
1.3. Each Party warrants to the other Party that it has the necessary legal capacity, as well as all rights and powers necessary and sufficient to enter into and perform the Agreement in accordance with its terms.
1.4. The text of the Public Offer (Agreement) is always available on the Hotel's website.
1.5. The User agrees to disclose to third parties the information arising from the execution of this Public Offer (Agreement) and the receipt of services by the User from the Hotel.
1.6. The User (Client, Consumer, Guest) authorizes the Hotel to perform actions to collect, process, transfer and store the User's (Client, Consumer, Guest) Personal Data in the following categories of data:
• surname, name and patronymic (if any);
• registration number of the taxpayer's account card (personal code, pasel, etc.);
• details of the identity document;
• email address;
• address: country, region (state, county, canton, province, etc.), settlement, street, house number, apartment number);
• language of use;
• bank account number;
• state registration number of the vehicle;
• information of the payment order;
• phone number.
1.7. The Parties fully understand that the above information is personal data, i.e. data used to identify the Consumer or his/her representative and agree that such data is stored by the Hotel and may be further used by them in accordance with the norms of the current Legislation of Ukraine for the implementation of business relations between the parties. Personal data is protected by the Constitution of Ukraine and the Law of Ukraine "On Personal Data Protection". The rights of the Parties are regulated by Article 8 of the Law of Ukraine "On Personal Data Protection". Acceptance of the public offer means unequivocal consent to the above and confirmation that the Consumer (Client, User, Guest) is familiar with the content of Article 8 of the Law of Ukraine "On Personal Data Protection" and gives irrevocable consent the storage, processing and use of personal data in accordance with the requirements of the current legislation of Ukraine.

2. OFFER (PUBLIC OFFER) / SUBJECT OF THE CONTRACT
2.1. The subject of the Public Offer/Agreement is the provision by the Hotel to the User for a fee of accommodation services by providing a room (specially equipped room) for temporary accommodation at the address of the Hotel, in a specially equipped living space (room) in accordance with the reservation order.
2.2. The Agreement shall be deemed concluded and shall enter into force as a contract of adhesion from the moment the Client performs any action provided for in clause 3.5 of the Agreement, which means full and unconditional acceptance by the latter of all terms of the Agreement without any exceptions and/or restrictions in accordance with Article 642 of the Civil Code of Ukraine. The Accommodation Services Agreement concluded by the User by accepting the Public Offer shall be legally binding in accordance with Article 642 of the Civil Code of Ukraine and shall be equivalent to the agreement signed by the parties, and the User shall be deemed to have read and agreed to the terms of this Public Offer (Agreement).

3. PROCEDURE FOR CONCLUDING THE CONTRACT
3.1. The Agreement is concluded between the Hotel and the User in the form of an adhesion agreement (Article 634 of the Civil Code of Ukraine).
3.2. Acceptance of the Public Offer is the performance by the User of any of the actions specified in clause 3.4 of the Agreement.
3.3 Acceptance of the Public Offer means full, unconditional and unconditional acceptance by the User of all terms of the Agreement without any exceptions and/or restrictions and is equivalent, in accordance with Part 2 of Article 642 of the Civil Code of Ukraine, to the conclusion by the Parties of a bilateral written agreement on the terms set forth in this Public Offer.
3.4. The conclusion of the Agreement means that the User:
- I have fully read and agree to the Hotel's rules of residence;
- acknowledges the unconditional suitability of the Hotel premises and the room provided by the Hotel, in particular, for accommodation;
- accepts all the terms and conditions of this agreement without any comments or objections.
3.5. The User, in accordance with Article 642 of the Civil Code of Ukraine, confirms the fact of acceptance (acceptance) of the Public Offer in case of performing any of the following actions:
- payment for temporary accommodation services by bank transfer on the basis of issued invoices, or by bank card or cash through the reception service (reception), or payment on the Hotel's website https://hotel-tourist-lviv.com/;
- direct use of the Hotel (accommodation) services by the User;
- filling out a registration form/questionnaire at the reception.
3.6. The User undertakes to independently enter (notify) reliable personal data and information that corresponds to reality when registering for the Hotel services.
3.7. The term of acceptance of this Public Offer is unlimited.

4. RULES FOR USING THE HOTEL PROPERTY
4.1 The Hotel provides the User with furnished rooms for accommodation, equipped with household appliances (TV, hairdryer, refrigerator, etc.), plumbing and other equipment. The Hotel rooms and common areas are insulated, have modern decoration, engineering networks, equipment, and furnishings that meet all the requirements at the time of commissioning.
4.2. The User shall take care of the Hotel's property, use the equipment for its intended purpose, and comply with fire safety requirements. In case of detection of property damage, technical malfunctions, emergencies (flooding, fire, glass breakage, etc.), the Hotel Administration must be immediately notified.
4.3. When checking into the room, the User is given a key (plastic card), which he/she is obliged to return on the day of departure. If the User loses the key, a fine will be charged.
4.4. In case of loss or damage due to the User's fault of the property (including towels, bathrobes, dishes, furniture, various equipment, etc.) located on the territory of the Hotel, the User undertakes to compensate for the damage no later than the date of check-out from the Hotel, the amount of which is determined in accordance with the prices indicated on the information stands, in the consumer corner, menus, price tags, prices, other information documentation of the Hotel, and in the absence of such prices - by a commission consisting of security guard, receptionist and any other employee of the Hotel on the terms of transparency and at the market value of the lost or damaged property.

5. BOOKING AND PAYMENT PROCEDURE
5.1. The Hotel services are provided to the User on a paid basis in accordance with the terms of the agreement and the tariffs/prices specified in the price list in the Hotel's information documentation and/or on the Hotel's website, taking into account the selected room category. Tariffs/prices for the Hotel's services and their list are determined and changed solely by the sole decision of the Hotel.
5.2. The Guest has the right to book rooms directly by phone, by sending e-mails to the e-mail address indicated on the official website of the Hotel, online through the Hotel's website or intermediaries, such as Booking.com and others, tour operators or travel agents.
5.3. For a successful reservation, the following information is required: exact dates of stay, number of people (adults and children; the age of children is indicated), contact phone number and e-mail for correspondence.
5.4. After making a reservation, the guest will receive a booking confirmation with a brief description of the Hotel's rules and an invoice for prepayment to the specified e-mail address.
5.5. The right to receive/use the Hotel Services is usually granted after payment for the relevant Services in accordance with the Tariffs/Prices. The Hotel has the right to provide the User with services without prepayment.
5.6. The hotel has the right to apply free prices and a system of discounts for temporary accommodation services. The price in the invoice is fixed and is not subject to additional discounts or promotions.
5.7. Payment for the remaining amount of services at the Hotel shall be made in cash or by bank transfer only upon check-in.
5.8. Upon the expiration of the paid period of stay, the User is obliged to leave the room and free it from personal belongings and luggage no later than 12:00 pm Kyiv time (check-out time) on the last paid day of stay or pay for the extension of the period of stay in the room in the absence of a reservation of the specified room by third parties.
5.9. Check-in time at the Hotel starts from 14:00 Kyiv time. Early check-in and late check-out is an additional service, which is paid based on the selected room category in accordance with the prices in the price list on the Hotel's website and the possibility, as such, at the time of ordering the service. Early check-in is charged at 50% of the cost of the previous night, late check-out - 50% of the cost of the next night.

6. THE PROCEDURE FOR REGISTRATION OF ACCOMMODATION IN THE HOTEL. THE PROCEDURE FOR EARLY TERMINATION OF ACCOMMODATION SERVICES AT THE INITIATIVE OF THE USER.
6.1. The User's accommodation in the Hotel is usually carried out on a preliminary paid basis, according to the invoice, in accordance with the prices indicated on the official website of the Hotel, with the simultaneous presentation of the User's identity documents to the reception (passport of a citizen of Ukraine, including for traveling abroad, birth certificate - for persons under the age of 16 unaccompanied by parents, guardians, etc., passport of a foreign or stateless person, migration card), as well as filling out and leaving at the reception a questionnaire. In the absence of the above documents, the User recognizes the right of the receptionist to refuse to provide temporary accommodation services at the Hotel.
6.2. If the User refuses the booked service or changes the start and/or end date of the service for any reason beyond the control of the Hotel, changing the terms of the service at the initiative of the User after payment is equivalent to refusal of the service, and the paid amount of 100% of the cost of unused accommodation is withheld (charged) in favor of the Hotel.
6.3. Prior cancellation of the reservation is made exclusively in writing:
• in case of cancellation of the reservation within 14 days or more before the date of arrival of the Guests (timely cancellation), the paid funds are not refundable, but it is guaranteed that the User will use them within a calendar year (from the date of arrival of the reservation). Only the paid amount in UAH is recorded on the deposit;
• if the reservation is canceled within 14 days or less before the date of arrival of the Guests (late cancellation), the paid funds are not refundable and can be used as a penalty for late cancellation;
• refund of the prepayment for the ordered services is possible only within 3 days from the date payment, or if the accommodation service is not provided through the fault of the Hotel. The prepayment is refunded within 14 days from the date the guest fills out the relevant application.

7. RIGHTS AND OBLIGATIONS OF THE HOTEL
7.1. The Hotel is obliged to:
• to provide the User with the paid services in a timely, high-quality and full manner;
• to inform the User about the services provided on the territory of the Hotel and the form and procedure for their payment;
• Ensure full compliance of the services provided with sanitary and epidemiological norms and rules;
• to respond in a timely manner to the requests of the Users regarding the provision of temporary accommodation services, taking measures to eliminate breakdowns and accidents in the Hotel rooms as as possible (if it is impossible to eliminate an accident or breakdown in the room, another room of a category not lower than the one agreed upon on the day of arrival is provided);
• to be responsible for the completeness and serviceability of the equipment in the rooms, as well as for the quality of preparation of the room for check-in.
7.2. The Hotel is not responsible for money, things and any other material values left in the room, lost on the territory of the Hotel, or their loss for any reason.
7.3. The Hotel has the right to:
• enter the Hotel room for cleaning, changing linen, checking water supply and air conditioning systems or eliminating deficiencies in their functioning, as well as in case of violation of the provisions of this Public Offer by the User;
• in the event of the end (coincidence) of the 100% paid period of the User's stay at the Hotel, agreed with the reception, and/or the User's absence at the place of temporary residence for more than 2 hours without payment, to independently vacate the room from the User's personal belongings, while making an inventory of the property left by the User;
• in case of more than two violations of generally accepted norms of behavior by the User, invite law enforcement officers to clarify the circumstances and establish the facts of such violations;
• terminate the agreement on the provision of temporary accommodation services ahead of schedule, without refund of the funds paid by the User for temporary accommodation, with simultaneous forced eviction from the territory of the Hotel;
• if the fact of smoking is detected in the rooms, as well as on the territory of the Hotel and the complex, except for specially designated places, a fine of UAH 2000.00 shall be imposed;
• in case of detection of the fact that the User, persons living with him/her or his/her guests are in a state of severe alcohol and/or drug and/or toxic intoxication or under the influence of psychotropic substances, accompanied by a violation of public order or signs of hooliganism, call the police and refuse further accommodation without refund of the paid amount for the reservation;
• in case of detection of the fact of storage or bringing of weapons, explosive and flammable, caustic, poisonous, narcotic drugs and other dangerous items and substances without proper permits, call the police and refuse further accommodation without refund of the paid amount for the reservation;
• in case of violation of the rules of public order, violation of the rules of residence in the Hotel, violation of the provisions of this Public Offer, in case of systematic (2 or more) substantiated complaints from other guests of the Hotel about violation of their rights and freedoms, call the police and refuse further accommodation without refund of the paid amount for the reservation.

8. RIGHTS AND OBLIGATIONS OF USERS OF HOTEL ACCOMMODATION SERVICES
8.1. The User has the right to:
• use the accommodation services and additional services in the manner specified in this Public Offer and in the Hotel's rules of residence, other documents of the Hotel;
• to receive complete and accurate information about the hours of access to the Hotel, the cost of services provided on the territory of the Hotel.
8.2. The User undertakes to:
• unconditionally comply with the terms and conditions of this Public Offer;
• respect the rights of other guests of the Hotel;
• adhere to moral and ethical standards, refrain from using obscene language in
public areas of the Hotel;
• comply with the rules of staying at the Hotel, the rules for using the Hotel's infrastructure facilities, and the rules of access to them, which can be found at the reception;
• protect the property of the Hotel. In case of loss or damage due to the User's fault of the property (including towels, bathrobes, dishes, furniture, various equipment, etc.) located on the territory of the Hotel, the guest is obliged to compensate for the damage within 3 calendar days, but not later than the date of check-out from the Hotel, the amount of which is determined in accordance with the prices indicated on the information stands, in the consumer corner, menus, price tags, prices, other information documentation of the Hotel and/or on the Hotel's website, and in the absence of such prices - by a commission consisting of administrator, receptionist of the Hotel on the terms of transparency and at the market value of the lost or damaged property;
• comply with the rules of fire safety and rational (economical) use of electrical appliances and equipment of the Hotel.

9. ACCOMMODATION OF CHILDREN. ACCOMMODATION OF PETS
9.1. For accommodation of one child up to 6 years old inclusive, in excess of the established number of residents for the respective room category, the fee for temporary accommodation services is not charged without providing a separate bed. Children from 6 years and older are charged according to the price list.
9.2. The conditions of admission and accommodation of groups of children accompanied by adults are regulated in each case individually, by signing a separate agreement.
9.3. The Hotel allows the accommodation of pets (dogs and cats) of exceptionally small size, weighing up to 5 kg. Accommodation of larger animals is prohibited.
9.4. It is prohibited to keep animals in the cafe due to
sanitary and epidemiological requirements.
9.5. For the accommodation of animals, the User shall pay the cost specified in the price list and on the official website of the Hotel.




10. FORCE MAJEURE CIRCUMSTANCES
10.1. In the event of force majeure: flood, earthquake, fire, which significantly affects the possibility of fulfilling this Agreement, the parties shall be partially or fully released from their obligations under this Agreement.
10.2. The User accepts the terms of the Agreement during martial law and in the post-period of the Covid-19 pandemic, and therefore in the future in the event of such circumstances as: war, hostilities (regardless of the fact of the declaration of war), armed invasions of foreign troops, actions of hostile foreigners, military rule or usurpation of power, uprising of Ukrainian citizens against the usurpation of power by foreign troops, epidemics and pandemics and other similar circumstances are not considered force majeure.
10.3. In the event of force majeure, the Party affected by them shall notify the other Party in writing no later than 3 (three) calendar days from the date of their occurrence. The notice shall contain information about the nature of the force majeure circumstances and an assessment of their impact on the ability of the Party to fulfill its obligations under this Agreement and on the terms of fulfillment of obligations, if possible. Subsequently, upon receipt of the certificate (conclusion) of the Ukrainian Chamber of Commerce and Industry on the fact of force majeure, the Party for which these circumstances have occurred shall provide the original of such certificate to the other Party within 5 banking days from the date of receipt of the certificate.
10.4. Failure to notify or untimely notification of the circumstances and consequences of force majeure, as well as failure to provide or untimely provision of documents confirming the occurrence of force majeure, shall deprive the Party of the right to refer to them in the future.

11. 11. OTHER TERMS AND CONDITIONS
11.1. Smoking is prohibited on the territory of the hotel:
• invite and escort unauthorized persons to the rooms without the consent of the hotel administrators;
• transfer to third parties the key (card, bracelet, etc.) to the number;
• store bulky items and objects in the room, except for suitcases (boxes, boxes larger than 100 x 100 x 100 cm, bicycles, scooters, mopeds, etc;)
• Move furniture and move interior items;
• smoke in rooms and other places not designated as smoking areas;
• disturb the peace of other hotel guests after 23:00 hours by creating noise or noise;
• store or bring weapons, explosive and flammable, caustic, poisonous, toxic, narcotic drugs and other dangerous items. Users who have the right to carry and store weapons are obliged to notify the reception on the day of arrival by presenting the relevant permits;
• take out of the room any interior item, dishes, furniture, equipment, and soft goods;
• deliberately pollute the Hotel's territory with cigarette butts, garbage, etc;
• throw any objects or things from balconies or windows;
• use your own irons, electric heaters, kettles, kettles, etc. that are not included in the room, light candles in the room.
11.2. In the event of more than two violations, or a single gross violation by the guest of the rules of conduct and/or obligations specified in sections 7-8 of this Public Offer, the hotel administrator has the right to refuse to further provide the guest with temporary accommodation services, and therefore stay on the territory of the Hotel, with the obligatory drawing up of the relevant act and, if necessary, with the involvement of law enforcement officers.
11.3. Users recognize the right of the Hotel not to provide temporary accommodation services to persons who:
• in the opinion of the administrator, are in a state of severe alcohol and/or drug and/or toxic intoxication or under the influence of psychotropic substances;
• without the approval of the administration and without proper permits, store or bring weapons, explosives and flammable, caustic, poisonous, narcotic drugs and other dangerous items and substances;
• failed to provide identification documents;
• intend to check into the room with more people than the corresponding room category provides.

12. DISPUTE RESOLUTION.
12.1. In case of complaints, the User must provide: a complaint, a check (receipt, etc.) to the Hotel, a document with a stamp of the Hotel confirming the violation of the terms of service, documents confirming actual losses. Complaints and all necessary documents shall be submitted to the Hotel no later than 14 days from the date of completion of the service. All complaints shall be considered by the Hotel only if the Hotel has been informed of the violation of the terms of service in advance to be able to eliminate them within the next 12 hours.
12.2. The Hotel shall consider the received complaint within 20 days.
12.3. Complaints filed in violation of the requirements of the Public Offer (Agreement) shall not be considered.
12.4. If the dispute cannot be resolved through negotiations, it shall be resolved in court in accordance with the established jurisdiction and jurisdiction of such dispute in accordance with the current legislation of Ukraine.
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13. DETAILS OF THE PERFORMER
Lvivtourist PJSC
EDRPOU code 02594021
103 Konovaltsia St., Lviv, 79057, Ukraine
р/р UA733052990000026006001007098 in PJSC CB "PRIVATBANK", Lviv, Ukraine Lviv, Tel. +38 (098)
E-mail address: moc.liamg%40vivl.tsiruotsletoh
Registered address: 103 Konovaltsia St., Lviv, 79057, Ukraine